Attendant Console for Cisco Unified Communications Manager

ANDTEK at booth #443 at Cisco Live 2012 in San Diego

ANDTEK attendant console services are delivering the right support and help you need to keep your attendant console environment up and running. Our first class service for AND Desktop Attandant Console makes sure that your investment in attendant consoles is properly spent. Our ARC support is available online as well as by phone or email. Our ANDTEK Ressource Center (ARC) supports you in setting up your attendant console, answer questions about how to use the desktop client and how to speed up daily communications. Please make sure to have your contract number available when contacting the service desk. ARC is part of ANDTEK service offerings and requires that you have an active service contract to access the ARC Attendant Console service.

Attendant Console for Cisco Unified Communications Manager

Attendant Console for Cisco Unified Communications Manager

The AND Desktop AC (Attendant Console) software enables attendants to manage their communication directly on their computer. All phone services are available on the software client and the IP desk phone or softphone is controlled complete by the PC. For the convenience of attendants it is even possible to handle attendant tasks directly on IP phones which is especially useful in environments where no computer is availab

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Data Sheet
Attendant Console

Detailed caller information within the ANDTEK attendant console

Extensive status information on the attendant console about internal users for Communications Manager

Integration of various directories and databases like LDAP, AD, SQL, Exchange and CCM

Unlimited queues for incoming callers within ANDTEK attendant console

Attendant Console for Cisco Unified Communications Manager

The AND Desktop AC (Attendant Console) software enables attendants to manage their communication directly on their computer. All phone services are available on the software client and the IP desk phone or softphone is controlled complete by the PC. For the convenience of attendants it is even possible to handle attendant tasks directly on IP phones which is especially useful in environments where no computer is available.

Benefits

Unlimited number of queues per attendant
Flexible integration of multiple corporate directories
Graphical display of attendant and user status
Optimized handling of forwarding/redirecting/transferring calls
Most important services available on desk phone
Automatic fallback of transferred calls to busy destinations
Fully integrated with AND Phone application platform
Attendant console for terminal server environments

AND Desktop AC Attandant Console by ANDTEK for Cisco Unified Communications Manager

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Fastlinks: Voice Recording \| Presence and Status \| Lock Phone \| Directory \| Desktop Client \| IP Camera \| IP Phone Settings \| Broadcast and Paging \| Attendant Console
Communications Applications \| Free XML Services \| ARC \| VoIP Ceiling Speaker \| Audio Amplifier \| Android \| iPhone

Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco. Apple ®, iPhone ®, iPod ® Mac ® and Macintosh ® are trademarks of Apple Inc., registered in the U.S. and other countries. ANDTEK©, AND Phone© and AND Mobile© are trademarks of ANDTEK GmbH. All other trademarks mentioned in this document or Web site are the property of their respective owners.